Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us where we got it right or wrong? This page covers how to reach us and what kind of messages we handle.
The Best Way to Reach Our Team
Email is the most reliable channel for getting in touch. Write to us at [email protected] and a member of our editorial team will read your message personally. We do not rely on automated replies to close out enquiries — you will hear from a real person.
We aim to respond within two working days. If your message relates to a specific site we cover, such as BetPanda, CoinPoker Casino, Cryptorino, or any other name featured in our rankings, mentioning it directly in your subject line helps us route your question to the right reviewer faster.
What Kinds of Messages We Welcome
We hear from a wide mix of readers — from crypto-native players comparing payout speeds to newcomers still working out how self-custody wallets and on-chain deposits actually work. Whatever stage you're at, here's what we're happy to help with:
- Questions about our reviews — If something in a write-up on supported coins, bonus terms, licensing, or withdrawal limits isn't clear, ask us directly.
- Corrections and accuracy flags — Crypto casino terms, bonus offers, and licensing details change. If you've noticed something on the site that looks outdated, incorrect, or inconsistent with what an operator currently advertises, please tell us. We take accuracy seriously and would rather fix a mistake than leave it standing.
- Coverage suggestions — If there's a topic you'd like us to dig into, such as how a particular site handles no-KYC play, provably fair verification, or state-by-state access, let us know what you're trying to figure out.
- Partnership and editorial enquiries — If you represent a crypto casino operator or a related business and want to discuss coverage, introduce yourself and explain what you have in mind. Any commercial relationship we enter into does not influence how sites are ranked.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you toward appropriate resources, including the National Problem Gambling Helpline at 1-800-GAMBLER.
What We Can and Can't Help With
We're an independent review and comparison resource, not a casino operator, payment processor, or customer support desk for the brands listed on this site. That means there are some things we genuinely can't do:
- We can't access, verify, or intervene in your account at any casino, including BC Game, Wild.io, Vave, or any other operator we cover.
- We can't process deposits, withdrawals, or bonus claims, or resolve a payout dispute on your behalf.
- We can't offer tax or legal advice. If you have questions about how gambling winnings or crypto gains are taxed, or about the legal standing of offshore play in your state, consult a qualified professional — the rules vary by state and change over time.
For account-specific issues — a delayed withdrawal, a bonus that didn't credit, or a verification request from an operator — the fastest route is that casino's own support channel, since they hold your account details and transaction history, not us.
Before You Write In: Check What We Already Cover
A good portion of the questions we receive are already answered elsewhere on the site. Our reviews walk through supported cryptocurrencies, wagering requirements on welcome offers, and how licensing and grey-area legality work for US players. If your question is about a market outside the US, our page on trusted non-GamStop casinos in the UK may be more relevant to what you're looking for.
A Note on Timing and Follow-Up
We're a small editorial team, so during busy periods a response may take a little longer than our usual two working days. If you haven't heard back and it's been longer than a week, a short follow-up email is completely fine — messages occasionally slip through, and we'd rather you chase us than assume we ignored you.
We review every casino independently, and reader feedback genuinely shapes what we update and how we score things going forward. If something we've published affected a decision you made — good or bad — we'd like to know. Thanks for taking the time to reach out.
Play only where it's legal to do so, and only if you're of the minimum age required by the casino and your state — 18 or 21 depending on the operator. Gambling involves real financial risk, and crypto's price volatility adds an extra layer on top of that. If gambling stops being fun, contact the National Problem Gambling Helpline at 1-800-GAMBLER.